The Office of Utilities Regulation (OUR) has urged the Jamaica Public Service Company (JPS) to ensure the observation of good practice and application of reasonable consideration in its billing to its customers in the aftermath of Hurricane Melissa.

The OUR has emphasised that the billing concerns that emerged following Hurricane Beryl in 2024 should be avoided whenever possible.

OUR’s Director-General, Ansord Hewitt, said his office will be engaging with JPS in a collaborative approach to ensure that any risk of bill shock to customers can be mitigated.

He said that though the OUR is cognisant that additional cost may be unavoidable, it remains committed to ensuring that in any such eventuality, it will be spread out over time to avoid rate shock.