A call is being made for the Jamaica Public Service Company (JPSco) to consider opening convenient hubs in high-traffic areas or past locations as one measure to improve customers’ access to its services.

Between February 2020 and March 2021, JPSco closed 10 of its 15 customer service offices, citing dwindling walk-ins, fuelled by digitisation and COVID-19 “no contact” policies.

The move resulted in complaints from several customers, which prompted a Parish Closure Assessment from the Office of Utilities Regulation (OUR).

In an update, OUR’s Director General, Ansord Hewitt, says that after analysing the results of the study, it was found that 77 per cent of customers in parishes without customer service offices want them to be reopened.

As a result, he has asked JPSco to develop a plan of action to address the gap in customer access to its services.