The North-East Regional Health Authority says an investigation has been launched into a complaint about the St. Ann’s Bay Regional Hospital that was posted on Facebook.

The claim alleged neglect and unprofessional conduct by members of the hospital’s medical staff.

In a release, the hospital’s management said it is aware of the complaint posted by a patient, who was admitted to the female medical ward at the hospital.

It said it is deeply concerned about the circumstances shared in the Facebook post and is extending an invitation to the complainant to come in and talk to the hospital’s management team.

The hospital assured that the experience shared by the complainant is not in keeping with its customer service standards and that appropriate actions will be taken upon completion of the investigations.

The North-East Regional Health Authority is encouraging members of the public to contact them when they have complaints or concerns regarding the country’s public health facilities.